Working with Photos

“Photos” is a feature that field technicians use to capture pictures from their site visits using the Reachout App on their phone. Photos can be added from iPhones, Android smartphones or the web app.

Why should you consider using Photos?

Users from a wide variety of industries – Maintenance, HVAC, Landscaping, Installations, Quality control, Franchise Management, Code Enforcement, Pest control, Repairs – have found unique and important ways to use Photos in the ReachOut app. For some, the picture is a proof of a job well done. For others, pictures present the need for improvement. Technicians or agents can add comments or just freehand over the pictures. These pictures are submitted with the form. Read on, to learn how to use this to your work orders, jobs or inspections.

Add and Manage Photos on Smartphones

Steps to Follow:

1. Open the ReachOut App
2. Find the Inspection you are about to begin and click on it.
3. Click on Download Instructions which downloads the forms for the Inspection / WorkOrder.
4. Select the Form
5. Select the Page in the Form
6. Click on Add Media.
7. Take pictures directly from the phone or attach pictures from the gallery.
8. Write on the pictures
9. Add notes to the Pictures.
10. Hit the back button and go the Inspection details
11. The Media Icon will have a number that shows you all the pictures attached to the Inspection / WorkOrder
12. Double click on the media icon to see the pictures.
13. Click on a specific picture to open it in full view.
14. Write on the Picture make notes or changes you wish.
15. Go back to the Inspection / Work order details page.

Not using ReachOut yet? Click here to sign up to ReachOut today.

Add Pictures from the Web Browser

Photos can be added in from the Web browser. Here are the steps to add images;

1. Select the Inspection from My Inspections or if its a work order select it from My Work Orders.
2. Click on Start button next to Forms, to start filling the form.
3. On forms scroll down till you see the attach button and click on it to attach photos.

Note: There is an upload limit of 5MB.

Not using ReachOut yet. Click here to sign up to ReachOut today.