A Team is a group of technicians with one leader.
To add teams navigate from
Main Menu > Users and Teams > Teams
Click on Add Team
Select a Team Name,
Select Team Members
Select a Team Leader.
A Team Leader is someone who has a user role set as a “ Team Leader”. Please ensure that the Team Leader and the Team Member has got matching User Module Privileges.
For more information, contact support@reachoutsuite.com