Avoid Paperwork! View Customer Details Easily

Stop sifting through paper when a client calls in! ReachOut organizes all your customer details online — letting you view their history, contact details, site information, and more. View past requests, record new requests and deliver awesome services that your clients can’t get enough of!

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Generate Work Orders and Inspections from Tickets

Client requests recorded as tickets can be used to generate new work orders or inspection requests. This helps tracking the life-cycle of a customer request with just a few clicks. Take requests from any place where you have internet. No more missing information!

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Everything About a Customer at One Place

Our powerful customer management system helps you add customer sites, their individual entities (entities are items you are responsible for) and raise requests for inspection or work orders against each. More information means more power to your agents to deliver awesome services.

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Frequently Asked Questions

What is a Ticketing system?

The ReachOut ticketing management system helps you view all your customer information in one place. You can view their contact information, their office locations, sites and even entities that you are providing services for. This level of control combined with a view of all previous services provided to the client helps you manage your customer better.

How does a ticketing system improve my team's productivity?

Customers contact your business through emails, phone calls, instant messaging applications and even through direct interactions. Managing these requests and ensuring that no customer requests fall through the cracks is a task in itself. ReachOut helps your staff record all requests in just a few clicks. No more shifting through papers or excel sheets or other traditional methods!

How does an ticket management software help improve customer satisfaction?

Customers love a proactive service provider. As your company grows, delivering awesome customer satisfaction ensures that you stay on the growth path with minimal increase in cost of doing business. ReachOut ticketing management software helps you generate work orders and request inspections through tickets enabling your project admins and field agents know the history of the customer requests. Armed with knowledge, they can do their best at the customer site, ensuring that no customer is let down.

After I sign up, how do I get started?

Getting started with ReachOut ticket management is easy. Just sign up for our forever free trial and start using it! Our customer support team and awesome resources will help you with any help you may need. Not able to find what you need? Just get in touch with us!